CEO Jason A. Kiesel receiving the 2013 IBM Beacon Finalist Award

Using CitySourced, residents report broken street lights, potholes, graffiti, and other issues directly through the native smartphone apps built on iOS, Android, Blackberry, and Windows Phone. These reports contain detailed information provided by the user, including location information and a photo. Using software we developed, these reports are automatically added to IBM Maximo, software used to maintain assets. Once that report is updated or resolved in Maximo, CitySourced notifies the app user, creating seamless two-way communication between the resident and their government.

In addition to partnerships with IBM customers Los Angeles Unified School District and the City and County of Honolulu, CitySourced has deployed its mobile reporting solution worldwide, including in San Francisco, San Jose, Los Angeles, and Omaha. International customers include cities in Canada, United Kingdom, Australia, and Abu Dhabi.

About CitySourced Contact Us

The app is free for resident to download and install and is available on various platforms including the iPhone, Android, Blackberry and Windows Phone. Users are able to record images, video and audio of issues such as potholes or graffiti, add a message and send it directly to City personnel. The application uses geo-tagging technology to automatically provide the problems location, simplifying the reporting process for users.

Using Redlands 311, smartphone users can report problems including:

- Abandoned bikes, vehicles and shopping carts
- Loose, dead or biting animals
- Graffiti
- Potholes
- Flooding
- Homeless encampments or nuisances
- Illegal dumping
- Illegal fires
- Illegal signs
- Parking violations
- Overgrown or problem trees and plants
- Roadway or sidewalk dangers
- Non- working streetlights
- Polluting vehicles

This is the second award for the Redlands 311 app. In May the Center for Digital Government selected Redlands for its 2012 Best of California award for Best Application Serving the Public. Award winners are recognized at the League of California Cities Annual Conference, in Western City magazine, and on the Leagues website at http://www.cacities.org/Top/Partners/Helen-Putnam-Awards.aspx.

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The app allows residents to report and send photos, video and/or audio recordings of various issues – such as graffiti or potholes in streets – to city staff using geo-tagging technology to automatically target problem locations and, in turn, provides a simple reporting process for users.

The Redlands 311 app, available free for smartphones, allows users to report crime, flooding, homelessness and other issues. Released in February, 2011, the app has helped the city and residents get those problem areas addressed as quickly as possible. Also, the app helps deliver the issues to the right department without word being lost in the shuffle of things.

Rather than have someone come to speak with the city clerk or make a phone call, a work order is created from the app and sent directly to the right department or staff member, said Carl Baker, public information officer for Redlands.

While it didn’t necessarily reduce the workload, Baker continued, it did reduce that workflow system and helped reel in a whole new group of people in the city who were not reporting issues prior to the app’s release.

When released last year, Redlands was only one of four cities in the state to use similar versions of the app, joining San Francisco, Los Angeles and Glendale.

Press:

• The Sun
• Government Technology

GovFresh recently completed its 2011 GovFresh Awards and CitySourced won Best Civic Start-up and tied for App of the Year. The awards showcase all of the city and local leadership and great civic technology work that’s been developed throughout the year. The GFAs strive to highlight the best and brightest, help better connect citizens with government, provide city and local governments better visibility to into best practices and emerging technology, and create a general conversation around how government and citizens can make government great.

Voting/Judging Process

1. Anyone could submit an entry.
2. Anyone could vote on submissions.
3. Judges selected winners from the top five vote-getters in each category. Vote Totals are available here.

Winners

• City of the Year: New York City / Runners-up (tie): Chicago, Philadelphia)
• Public Servant of the Year: Matthew Esquibel (Austin, TX) / Runner-up: Mackenzie Kelly(Austin, TX)
• Citizen of the Year: Adriel Hampton
• Best Government/Citizen Collaboration: OpenDataPhilly / Runner-up: City of Austin, TX
• Best Use of Open Source: Chicago Lobbyists / Runner-up: DistrictBuilder
• Best Open and Participatory Budgeting Initiative: Norfolk, VA / Runner-up: 49th Ward Participatory Budgeting (Chicago)
• Best Open Government Policy: Open Government Initiative
• Best Open Data Platform: OpenDataPhilly / Runner-up: NYC OpenData
• Best Civic Hackathon: Hack4Reno / Runner-up: Education Hack Day (Baltimore)
• Best Civic Start-up: CitySourced / Runner-up: ElectNext
• Best Use of Social Media: New York City / Runner-up (tie): Williamson County, TX,Philadelphia
• Best Use of Social Media for Emergency Management: Williamson County, TX / Runner-up: New York City
• Best Transit App: ReRoute.it / Runner-up: Septa.mobi
• Best Emergency Management App: CiviGuard – Irene App / Runner-up: NYC Readiness Challenge
• Best Social Services App: Sheltr

Thanks to entire GovFresh team, Judges, and our supportive user base!

SACRAMENTO, CA

In its 16th year, Best of the Web (BOW) recognizes outstanding government portals and websites based on innovation, functionality and efficiency. “The goal of every government website is to provide online services and information to constituents,” said Cathilea Robinett, executive director of the Center for Digital Government. Corpus Christi’s Mobile CC, powered by CitySourced, was recognized as a leader in Government-to-Citizen City Government Category. 

“However, this year’s winners have taken the power of the Web to the next level – combining clear communication, design aesthetic and easy navigation. Their foresight and leadership is creating unforeseen opportunities in government-to-citizen interaction and positioning the portal as a critical piece of public service delivery. The Center thanks them for their continuing innovation and congratulates them on their achievements!” said Robinett.

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Dear Mr. Kralik – We have completed our review of your application to the Knight News Challenge.Congratulations! You have been selected to complete a full proposal.

Please remember that the Knight News Challenge contest requires several more steps before a final decision is made. This letter does not indicate that you have been selected to receive a grant.

You must complete your proposal form complying with the character limits and e-mail it along with your supporting materials by February 7, 2010.