CitySourced Blog » Client Launch

Central Government of Panamá Deploys CitySourced Mobile 311 App to 3.6M Residents

Andrew K Kirk — Fri, 07 Jun 2013 16:30:34 +0000

In partnership with the Central Government of Panamá, CitySourced has launched a new smartphone application which allows residents to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. As an innovator in the region, Panama is the only Latin American country to offer a single, centralized point of contact for residents. The mobile app builds on this tradition and will serve over 3.6M residents country-wide.

As the only mobile service request product to offer completely native mobile apps across all major platforms, the residents will have access to the app on iOS, Android, Windows Phone, and BlackBerry. In addition, the app is completely localized to Spanish, English and the other languages spoken locally.

Until now, residents could complain calling 311 or using the web. Now, we are the only Latin American country centralized to a single point of contact (with 88 institutions incorporated into the system) that’s responsive (97% satisfactory completion rate) and is now accessible via App for the citizen to receive status updates and government news automatically, as well as provide better data like geo-location and media to the government. – Rodolfo Caballero Rivera, National Director of Citizen Service/311 Center

Using ’311 MÓVIL’ (Mobile 311) allows the city to use technology to save time and money, while improving accountability. All new issues generated by the app are automatically routed to Microsoft Dynamics CRM already in use to track service requests. In addition, the application verifies that the item being reported is within the city boundaries. If there is a graffiti report, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

‘Movil 311′ app allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

And for our Spanish speaking readers, check out this video from the major news network highlighting the launch of 311 Movil.

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Press Coverage

Pearland, TX Launches ‘Connect2Pearland’ Mobile Citizen Service Request App

Andrew K Kirk — Wed, 22 May 2013 18:09:47 +0000

The City of Pearland, TX, located in the Gulf Coast region, launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how Pearland delivers services to its neighborhoods. Pearland is the third largest city in the Houston MSA, and from 2000 to 2010, ranked as the fastest growing city in the Houston MSA and the second fastest growing city in Texas

‘Connect2Pearland’ app allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

This is an exciting step for Pearland. The world is moving to mobile platforms, and our residents expect to be able to connect with us in that way as well. Because of that, we wanted to be among the municipal innovators in mobile applications, and we hope our residents find it to be a useful tool and another reason to love living here. – John Knight, Information Technology Manager

Using ‘Connect2Pearland’ allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

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Press Coverage

St. Charles, IL Launches “St. Charles Connect” Mobile Citizen Service Request App

Andrew K Kirk — Tue, 02 Apr 2013 17:35:03 +0000

The city of St. Charles launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how St. Charles delivers services to its neighborhoods.

“St. Charles Connect” allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

Using St. Charles Connect allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

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Press Coverage

Holland, MI Launches “Citizen’s App” Mobile Citizen Service Request App

Andrew K Kirk — Mon, 10 Sep 2012 17:58:13 +0000

The City of Holland launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how delivers services to its neighborhoods.

“Citizen’s App” allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

The “Citizens App” will empower and engage residents to report problems in their neighborhoods via an easy-to-use app on their smartphones. In return the City can address the areas of concern quickly, save time and money, and improve services.
- Mayor Kurt Dykstra

Using “Citizen’s App” allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

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Press Coverage

Citizen’s App Press Release

Omaha, NE Mayor Suttle Unveils ‘Omaha Mobile App’ to Residents

Andrew K Kirk — Thu, 16 Aug 2012 19:37:10 +0000

Omaha Mayor Jim Suttle hosted “Download Day” for the new Omaha Mobile App (OMA), a smart phone application that allows users to snap and submit photos of graffiti, dumping, and other problems to the City of Omaha. The app was launched at a press conference this morning at Essex Park.

Mayor Jim Suttle uses the new "Omaha Mobile App" on his iPhone to take a photo of graffiti on a piece of equipment in Essex Park in South Omaha. Photo: City of Omaha

I have been committed to using innovation and technology to decrease costs, increase efficiency, and provide citizens with greater access to their government. Today we have taken technology a step further, offering Omaha residents a free mobile application for smart phones that makes it possible to report problems or request city services in a matter of seconds. - Mayor Jim Suttle

The Omaha Mobile App provides a simple and intuitive platform empowering residents to identify civic issues (public safety, quality of life, environmental issues, etc.) and report them to City Hall for quick resolution. It uses geo-tagging technology to automatically provide the problem’s location, simplifying the reporting process for users while increasing the reliability of report location for the service crews.

Through the Omaha Mobile App, users will be able to report problems for the city to address, including:

Abandoned bicycles and vehicles
Deceased animals
Bulky items
Graffiti
Illegal dumping
Broken sidewalks
Potholes
Overgrown trees

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The application is available free of charge for iPhone, Android, Blackberry, and Windows phones.

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Press Coverage

Peoria, AZ Launches ‘Civic Reporter’ App

Andrew K Kirk — Sat, 14 Jul 2012 17:18:08 +0000

The city of Peoria launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how Peoria delivers services to its neighborhoods.

PeoriaAz Civic Reporter allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the city’s appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

Civic Reporter helps us be smarter, faster and better in how we manage citizen reports and fix problems. This application lets us see what the resident sees and gives us an exact location. We will know immediately how to respond to the issue. – Director of Public Works-Utilities, Bill Mattingly

Using PeoriaAz Civic Reporter allows the city to use technology to save time and money, while improving accountability to Peoria citizens. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

We are using an application which was tailored for the needs of the City of Peoria by the CitySourced organization. Peoria is surrounded by other cities with boundaries that are not always obvious to residents and visitors, so we needed a tool which would allow us to be specific about issues affecting only Peoria. The PeoriaAZ Civic Reporter will allow us to do that, using GIS maps provided by the City of Peoria’s IT GIS group and married up with the technology that CitySourced provides. - Chief Technology Officer, John Imig

The application is an efficient way to report nuisances, dangerous roads, and broken traffic lights, as well as many other items the city can address. The app does tell you that if you have a real emergency, you should call 911 and will prompt you to do so with a button.

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Peoria residents can download the PeoriaAz Civic Reporter application to a phone, iPhone, Android, Blackberry, and Windows Phone, by using app store on their device. For residents who don’t use or have a SmartPhone, reporting of city streets or environment issues may still be submitted online at either www.peoriaaz.gov or by calling 623-773-5150.

Use PeoriaAz Civic Reporter for the items listed:

Dead Animal

Flooding

Graffiti

Homeless Nuisance

Illegal Dumping

Illegal Signage

Manhole

Other (Not Listed, Please Describe)

Parking Illegally

Pothole

Sewer

Shopping Carts

Sidewalk Cracked/Obstructed

Street Light

Street Signage

Traffic Signal

Trash Can/Recycle Bin

Water Leak

Weeds/Plants/Trees

Marana, AZ Launches ‘My Marana” Mobile Citizen Service Request App

Andrew K Kirk — Tue, 12 Jun 2012 15:36:33 +0000

The Town of Marana, AZ is excited to announce the launch of its first mobile application with the new ‘My Marana” app. This free app, developed by CitySourced, allows residents to issues, such as abandoned bicycles and vehicles, damaged signs, graffiti, illegal dumping and potholes. Issues can be reported using photos, video, or audio.

This new app allows people to report issues quickly and conveniently using their Smartphone, including iPhones, Androids, Blackberries and Windows Phone. Smartphone capabilities allow for residents to report issues via a photo or video, geo-tag it, and submit it to the town very quickly. The issue is then routed to the appropriate City department for resolution.

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The app can be downloaded from the Smartphone’s store or marketplace by searching for ‘My Marana’. Additional information on this service and links to download the app can be found at Marana’s site.

Cedar Park Launches “CP Connect” Mobile Citizen Service Request App

Andrew K Kirk — Tue, 05 Jun 2012 17:15:28 +0000

Cedar Park, Texas launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how Cedar Park delivers services to its neighborhoods.

“CP Connect” allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

Cedar Park Mayor Matt Powell, a longtime proponent of leveraging the latest technology for City government to improve citizens’ lives, says,

We have long been looking for a way to make it even easier for our citizens to report problems and to have them fixed fast, and I really think that CP Connect does a great job of doing that. We’re really excited about it.

Using “CP Connect” allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

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Press Coverage

Columbia County, GA Unveils “Citizen Reporter” on ABC News

CitySourced — Sat, 02 Jun 2012 17:03:12 +0000

ABC News affiliate in Augusta, Georgia sat down with Columbia County, GA team to learn more about the “Citizen Reporter” app. WJBF News Channel 6′s Archith Seshadri reports. This video shows the app in action.

Video Highlights:

Citizens create service requests at the click of a button.
Take a picture and report the issue.
Integrated directly with 311 Call Center Dispatchers.
2-way communication ensures residents get real-time updates on service requests.
Code Enforcement tracking, including GPS location, timestamp, and photos.
Gather direct resident feedback and input.

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More Info

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City of Rialto Launches ‘Rialto CA iTip!’ Mobile Citizen Service Request App

Andrew K Kirk — Fri, 01 Jun 2012 17:43:53 +0000

The city of Railto, CA launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how Rialto delivers services to its neighborhoods.

‘Rialto CA iTip!’ allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

Using ‘Rialto CA iTip!’ allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

Download App

• iTunes
• Android
• Windows Phone

Reno, Nevada App to CrowdSource Transportation Planning

Andrew K Kirk — Thu, 24 May 2012 16:17:59 +0000

The Reno, Nevada Regional Transportation Commission has teamed up with CitySourced and Fehr & Peers to create a digital platform for residents to participate in the local planning process. Using both the web and mobile apps, residents can provide feedback and help shape the future of the local living environment.

The Regional Transportation Plan (RTP) defines the long range planning policies and priorities for the community’s future transportation system. It is the region’s blueprint to maintaining access, mobility and clean air for our community. The RTP is a key tool for preserving our quality-of-life including short, safe commutes, a vibrant economy, and clear, blue skies. Under federal regulations, the RTP must be updated every four years. The current RTP is valid until July, 2013.

The purpose of the plan is to support the vision and guiding principles, which encourage:

Safe & healthy communities
Economic development & diversification
Sustainability
Increased travel choices
Regional Transportation Plan Goals (Identified by the Working Groups):
Follow a community-based planning process
Improve safety
Integrate all types of transportation
Integrate land use & economic development
Incorporate sustainable practices & healthy community objectives
Manage existing systems efficiently & effectively
Promote equity & environmental justice
Invest strategically
Focus on regional connectivity
Improve freight & goods movement

Learn more online at http://yourwashoertp.com/

City of Kamloops, BC Launches “myKamloops” Mobile App

Andrew K Kirk — Fri, 11 May 2012 20:44:19 +0000

Kamloops, BC – The City of Kamloops is excited to announce the launch of its first mobile application with the new “myKamloops” app. This free app, developed by CitySourced, is intended to act as a Report A Problem channel, allowing residents to report civic issues of concern, whether it be graffiti, potholes, fallen trees, overflowing garbage cans, obscured or fallen signs, or any similar issue.

myKamloops Screenshot

While this new app does not replace the current methods of reporting a problem via the phone, email or website, it does allow people to report issues quickly and conveniently using their Smartphone, including iPhones, Androids, Blackberries and Windows Mobile. Smartphone capabilities allow for residents to report issues via a photo or video, geo-tag it, and submit it to the City very quickly. The issue is then routed to the appropriate City department for resolution.

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The app can be downloaded from the Smartphone’s store or marketplace by searching for ‘myKamloops’. Additional information on this service and links to download the app can be found at www.kamloops.ca/mobileapp.

myKamloops makes it very easy for residents to place service requests or report issues. With a simple click on a phone, residents can send a photo clearly illustrating the cause of concern and location. That’s citizens helping the City to make our community a better place. – Adam Chadwick, City of Kamloops GIS Manager.

For those residents without a Smartphone, this app will be available through Facebook as well, to simplify the Report A Problem process. The City’s Facebook page is located at www.facebook.com/cityofkamloops.

Press Coverage

Kamloops Daily News

Adelaide Australia Launches “Report It” Smartphone App to Serve 1.2 Million Residents

Andrew K Kirk — Mon, 23 Apr 2012 19:00:59 +0000

Los Angeles, CA – Adelaide City Council is expanding its range of free Apps, with ‘Adelaide Report It’ as the latest mobile phone application to be released. The new app allows users to take a photo of potholes, graffiti and other maintenance issues in the city and submit it to the Council’s Customer Service Centre – all from the convenience of their mobile phone.

“Council and our staff work hard to make sure our city is well maintained and safe for everyone to enjoy. By adding this new facility, we hope that people will find it a quick and easy way to report issues or incidents to our customer service team,” – Lord Mayor Stephen Yarwood

CitySourced available in 4 continents!

“We’re the first Council to trial this App in Australia – and join more than 20 other major US cities including Los Angeles, San Francisco, Honolulu and San Jose. It shows we’re at the forefront of technology and willing to try new things for the benefit of the community.”

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Demo

The app uses geo-tagging technology to automatically provide the location of the issue or incident, simplifying the reporting process for users, while increasing the reliability of the report location for the service crews. The App will then send the user confirmation that the message has been received and an update once the request has been completed.

“We are thrilled to have Adelaide City Council as our first Australian customer. CitySourced was founded on a simple premise: to empower citizens with a smart phone to make their community a better place.” – Jason Kiesel, Founder and CEO of CitySourced.

‘Report It’ is free to download and is compatible with all smartphone’s including iPhone, Android, and Blackberry. Read more information here.