Posts tagged 311
The city of St. Charles launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how St. Charles delivers services to its neighborhoods.
“St. Charles Connect” allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.
Since CitySourced has partnered with the City of Redlands, 65% of its citizen complaints are received through the mobile app. Philip Mielke, interim CIO of Redlands, CA said that the mobile App has simplified the complaint process.
Here are some tips for local governments looking to build an official mobile app. Two IT experts from Redlands, CA and Rancho Cucamonga, CA give some great advice.
1. Keep it simple
Don’t overdo it. The app should mean one thing when you publicize it. Multiple functions may require a separate app or system.
2. Be open to ideas
Engage other departments in the design and functionality of the app.
3. Know your audience
The Internet is accessed more frequently via mobile solutions by people below the poverty line (due to the low initial price point). You’re involving a new group and need to plan your outreach accordingly.
4. Make it relevant
Know what functions and issues are of concern to the community and make your app more than just a problem reporting program.
5. Location, location, location
If your app doesn’t have a spatial component to it and you don’t have an ability to extract GIS information from the app, you’re more than missing the boat — you don’t know where the water is.
6. Data integration
Make sure the mobile app can feed into your existing work order or dispatch systems. You don’t want to waste staff time trying to bridge systems
7. Cross-platform support
Don’t leave two-thirds of your public unable to interact with their local government easily because you decide to only develop on one platform.
Go to the full GovTech article here.
The city of Peoria launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how Peoria delivers services to its neighborhoods.
PeoriaAz Civic Reporter allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the city’s appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.
The Town of Marana, AZ is excited to announce the launch of its first mobile application with the new ‘My Marana” app. This free app, developed by CitySourced, allows residents to issues, such as abandoned bicycles and vehicles, damaged signs, graffiti, illegal dumping and potholes. Issues can be reported using photos, video, or audio.
David Hexem, chief information officer for Redlands, CA, was in Sacramento Monday to receive an award from the Center for Digital Government for the city’s use of its mobile 311 smart phone app. The application, powered by CitySourced, was awarded the 2012 Best of California award for Best Application Serving the Public.
By: Shannon Donelson
As a kid I always loved watching superhero cartoons. One of my favorites, was Captain Planet. I thought it was so cool how he saved the environment from all of the polluting bad guys of the world.
If You Could be a Local Government Superhero, What Would You Call Yourself?
I would be, Graffiti Girl - defending our neighborhoods from being defaced by spray paint. Luckily for each of us, we can all be local superheroes. Check out this video below:
So download the app, get out there, and be a superhero! Download the CitySourced app for your smartphone. It’s currently available on iPhone, Android, Blackberry and Windows Phone 7!
Note: This article was originally featured on Govloop.
Author Info: Shannon Donelson is a Client Engagement Specialist at GovLoop, the largest online government niche social network.
Columbia County, GA – The Columbia County Board of Commissioners is proud to announce the launching of a new smart phone application that will allow citizens to snap and submit photos, video and audio files of potholes, illegal dumping, deceased animals, and any other issues that Columbia County needs to address. During a press event on Tuesday, experts from the Columbia County Geographic Information Systems (GIS) Department will provide a live overview of how the system works and the EOC and 3-1-1 staff will conduct a live demonstration from the field to the 3-1-1 Center to show how fast and easy it is to report a problem.
“In government, you can’t wait for people to come to you – you need to give residents the tools to empower themselves in the most convenient way” said Commission Chairman Ron C. Cross. “This real time mobile application will allow our citizens to identify public safety and quality of life issues and report them to the county for quick resolution.”
Longview, TX residents now have a more high-tech way of reporting potholes, dead animals, sewer leaks or other problems to the local overnment. Residents with smartphones can get a new mobile app called “CitySend“ to inform public works officials of their public issues. The mobile app, unveiled by Longview GIS Manager Justin Cure, allows users to take photos, record video and audio of a problem, and automatically provide GPS coordinates. After the report is submitted into the Longview’s Cityworks Work Order Management System, users can track all reported problems on a map as well.
(Jan. 31, 2012)— City and County of Honolulu Mayor Peter Carlisle today announced the launch of “Honolulu 311,” a new system through which the public may use personal smart phones to report abandoned vehicles, broken street lights, illegal dumping and other issues. CitySourced developed and launched the mobile app for Honolulu.
Carlisle also announced that three fellows from the nonprofit Code for America organization have joined the City for five weeks to help us better connect with the public.
“The Honolulu 311 system will help Honolulu become a lean, clean, smart city through the use of technology,” Carlisle said. “This is one of the goals this administration had envisioned to make city government more user-friendly.”