Posts tagged Mobile App
The City of Peachtree Corners used it’s annual Festival, the ‘Peachtree Corners Festival’, to announce and education the public on the launch of it’s Mobile App. Peachtree Corners’ City Council approved a 311 mobile and web application, naming it Peachtree Corners Fix-It.
The app allows citizens to easily report non-emergency civic issues such as public works, environmental hazards, and quality of life. The user can upload a photo or video of concern and mark the geographic location on the map, which is then directed towards the City Hall for quick and systematic resolution.
It’s official. Americans now spend more time viewing media on digital devices – more than any other form. The following infographic from the folks at KISSmetrics demonstrates how print, radio and television have taken a backseat as the prominent medium.
Tweet These Facts
- 56% of American adults own a smartphone. < Tweet This >
- In 2012, 31% of smartphone users in the US got their news on that device. < Tweet This >
- 15.2% of North America’s web traffic comes from mobile. < Tweet This >
BELCO, which provides electricity to 65,000+ Bermudians has launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, related to the safety, maintenance, and upkeep of electrical assets. This mobile reporting platform will improve how BELCO maintains and services its neighborhoods.
‘BELCO’ app allows a user to capture a photo or video of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.
Using ‘BELCO’ app allows the utility company to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.
Since CitySourced has partnered with the City of Redlands, 65% of its citizen complaints are received through the mobile app. Philip Mielke, interim CIO of Redlands, CA said that the mobile App has simplified the complaint process.
Here are some tips for local governments looking to build an official mobile app. Two IT experts from Redlands, CA and Rancho Cucamonga, CA give some great advice.
1. Keep it simple
Don’t overdo it. The app should mean one thing when you publicize it. Multiple functions may require a separate app or system.
2. Be open to ideas
Engage other departments in the design and functionality of the app.
3. Know your audience
The Internet is accessed more frequently via mobile solutions by people below the poverty line (due to the low initial price point). You’re involving a new group and need to plan your outreach accordingly.
4. Make it relevant
Know what functions and issues are of concern to the community and make your app more than just a problem reporting program.
5. Location, location, location
If your app doesn’t have a spatial component to it and you don’t have an ability to extract GIS information from the app, you’re more than missing the boat — you don’t know where the water is.
6. Data integration
Make sure the mobile app can feed into your existing work order or dispatch systems. You don’t want to waste staff time trying to bridge systems
7. Cross-platform support
Don’t leave two-thirds of your public unable to interact with their local government easily because you decide to only develop on one platform.
Go to the full GovTech article here.
GovFresh recently completed its 2011 GovFresh Awards and CitySourced won Best Civic Start-up and tied for App of the Year. The awards showcase all of the city and local leadership and great civic technology work that’s been developed throughout the year. The GFAs strive to highlight the best and brightest, help better connect citizens with government, provide city and local governments better visibility to into best practices and emerging technology, and create a general conversation around how government and citizens can make government great.